Public contract

PUBLIC CONTRACT (OFFER)

for ordering, sale and delivery of goods

This document constitutes an official public offer by the Seller, addressed to an unlimited number of persons, to enter into a contract for the sale and purchase of goods presented on the website dotpro.com.ua (hereinafter referred to as the Online Store).

In accordance with Article 633 of the Civil Code of Ukraine, the terms and conditions of this Contract are equal for all Buyers regardless of their legal status — individual, sole proprietor, or legal entity — without granting preference to any of them.

Placing an Order constitutes full and unconditional acceptance by the Buyer of all provisions of this Contract, including the procedure for placing orders, payment, delivery, return of goods, and liability of the Parties.

The Contract enters into force upon the Buyer clicking the "Confirm Order" button on the checkout page in the "Cart" section, provided that an electronic order confirmation is received from the Seller.

1. Terms and Definitions

1.1. Offer — a public proposal by the Seller, published on the Online Store website, to enter into a contract for the sale and purchase of goods on the terms set forth in this document.

1.2. Seller — a business entity that sells goods through the Online Store and is the owner or administrator of the website dotpro.com.ua.

1.3. Buyer — a legally capable individual who has reached the age of 18, a legal entity, or a sole proprietor who places an order for goods in the Online Store.

1.4. Goods — products presented in the Online Store catalogue that the Buyer has selected and placed in the cart or has already purchased remotely.

1.5. Online Store — the website at dotpro.com.ua used for entering into retail and wholesale sale and purchase contracts based on the Buyer’s review of descriptions and characteristics of Goods via the Internet.

1.6. Order — a duly completed request by the Buyer to purchase and have selected Goods delivered.

2. Subject of the Contract

2.1. The Seller undertakes to transfer the Goods to the Buyer as property, and the Buyer undertakes to pay for and accept the Goods in accordance with the terms of this Contract.

2.2. The moment of conclusion of the Contract (acceptance of the offer) shall be the date on which the Buyer places an Order through the Online Store website, subject to receipt of electronic confirmation from the Seller. At the Buyer’s request, the Contract may additionally be executed in written form.

2.3. The assortment, name, quantity, price, and key characteristics of Goods shall be determined on the basis of the information published in the Online Store at the time the Order is placed.

3. Order Placement Procedure

3.1. The Buyer places an Order by one of the following methods: through the electronic "Cart" form on the website, by sending an email, or by calling the contact telephone number listed in the "Contacts" section of the Online Store.

3.2. To ensure proper fulfilment of the Order, the Buyer undertakes to provide the following information:

(a) surname and first name of the Buyer (for individuals) or full legal name (for legal entities);

(b) delivery address (if delivery to the Buyer’s address is selected);

(c) contact telephone number and/or email address;

(d) EDRPOU code for legal entities or taxpayer registration number for sole proprietors (if applicable).

3.3. The name, quantity, article number, and price of the selected Goods are displayed in the Buyer’s cart on the Online Store website.

3.4. The Seller reserves the right to reject an Order if the information provided by the Buyer is incomplete, inaccurate, or raises reasonable doubts as to its authenticity.

3.5. Each Party has the right to request additional information from the other Party as may be necessary for proper performance of the Contract. If the Buyer fails to provide the requested information, the Seller shall be released from liability for any delays or improper fulfilment of the Order.

3.6. By placing an Order, the Buyer confirms that:

(a) they have fully familiarised themselves with the terms of this Contract and accept them without reservation;

(b) they grant voluntary consent to the collection, processing, and use of personal data in accordance with the procedure set out in Section 8 of this Contract.

3.7. The Buyer shall be responsible for the completeness and accuracy of the information provided when placing the Order.

4. Price of Goods, Payment and Delivery Procedure

4.1. Prices for Goods are set by the Seller independently and are indicated on the Online Store pages in the national currency of Ukraine (hryvnia), inclusive of value added tax.

4.2. The Seller has the right to unilaterally adjust Goods prices in response to market conditions. However, the price of Goods that have been paid for in full by the Buyer shall not be subject to change.

4.3. The price of Goods indicated in the Online Store does not include delivery costs. The Buyer pays for delivery services separately in accordance with the tariffs of the delivery service (carrier) chosen by the Buyer. The Seller may provide an estimated delivery cost upon the Buyer’s request.

4.4. Payment shall be made by the methods specified on the Online Store website in the "Payment and Delivery" section. The Buyer’s payment obligations shall be deemed fulfilled upon the crediting of funds to the Seller’s account.

4.5. Upon receipt of the Goods, the Buyer shall, in the presence of a delivery service representative, verify that the Goods conform to the Order in terms of quantity, completeness, name, and external appearance.

4.6. By signing the sales receipt, acceptance certificate, or consignment note, the Buyer confirms that they have no claims regarding the external condition, completeness, or quantity of the Goods received.

4.7. Ownership of the Goods, as well as the risk of their accidental loss or damage, shall pass to the Buyer: in the case of self-collection — from the moment of actual receipt of the Goods; in the case of delivery — from the moment the Goods are handed over to the carrier selected by the Buyer.

5. Rights and Obligations of the Parties

5.1. The Seller undertakes to:

5.1.1. Transfer Goods of proper quality to the Buyer in accordance with the terms of the Order and this Contract.

5.1.2. Ensure proper protection of the Buyer’s personal data and refrain from disclosing them to third parties, except as provided for in this Contract or the legislation of Ukraine.

5.1.3. Provide the Buyer with accurate and complete information about the characteristics of the Goods as published on the Online Store pages.

5.2. The Seller has the right to:

5.2.1. Unilaterally amend the terms of this Contract and the prices of Goods by publishing an updated version on the Online Store website. Amendments shall take effect from the moment of their publication.

5.2.2. Temporarily or permanently suspend the operation of the Online Store for technical maintenance without prior notice to the Buyer.

5.3. The Buyer undertakes to:

5.3.1. Familiarise themselves with the content of this Contract, payment and delivery terms, and current prices prior to placing an Order.

5.3.2. Provide accurate information that unambiguously identifies them as a Buyer and is sufficient for proper delivery of the Goods.

5.3.3. Accept and pay for the Goods in accordance with the terms of this Contract.

6. Return and Exchange of Goods

6.1. The Buyer has the right to return or exchange non-food Goods of proper quality within 14 (fourteen) calendar days from the day following the date of purchase if the Goods did not satisfy the Buyer in terms of shape, dimensions, style, colour, size, or cannot be used for their intended purpose for other reasons.

6.2. The return or exchange of Goods of proper quality shall be carried out provided that the Goods have not been used and their marketable appearance, consumer properties, original packaging, seals, labels, and proof of payment have been preserved.

6.3. The list of goods that are not subject to return or exchange shall be determined in accordance with the current legislation of Ukraine and resolutions of the Cabinet of Ministers of Ukraine.

6.4. The Buyer shall not have the right to refuse Goods of proper quality that were made to individual order (non-standard dimensions, configuration, finish, etc.) if such Goods can only be used by the Buyer who purchased them.

6.5. A refund for Goods of proper quality shall be made by the Seller within 30 (thirty) calendar days from the date of receipt of the returned Goods, subject to compliance with the requirements of clauses 6.1–6.3 of this Contract. Funds shall be returned by bank transfer to the Buyer’s bank account.

6.6. The costs associated with returning Goods of proper quality to the Seller’s address shall be borne by the Buyer.

6.7. If defects in the Goods are discovered within the established warranty period, the Buyer shall have the right to submit claims as provided for by the Law of Ukraine "On Consumer Rights Protection." The period for rectifying defects shall be calculated from the date of receipt of the Goods by the Seller.

6.8. The Seller shall not be liable for defects in the Goods that arose after their transfer to the Buyer as a result of violation of operating or storage rules, improper installation, actions of third parties, or force majeure circumstances.

6.9. Returns of Goods shall be made to the address indicated on the Online Store website in the "Contacts" section.

7. Liability of the Parties

7.1. The Parties shall be liable for non-performance or improper performance of their obligations under this Contract in accordance with the current legislation of Ukraine.

7.2. The Seller shall not be liable for delays or improper fulfilment of the Order caused by the Buyer providing inaccurate or incomplete information.

7.3. The Seller shall not be liable for damage caused to the Buyer or third parties as a result of improper installation, use, or storage of the Goods.

7.4. The Seller shall not be liable for temporary unavailability of the Online Store due to technical reasons, nor for any losses incurred in connection therewith.

7.5. A Party shall be released from liability for full or partial non-performance of obligations under this Contract if such non-performance resulted from force majeure circumstances: military actions, natural disasters, epidemics, decisions of state authorities that make performance of obligations impossible, and other circumstances beyond the control of the Parties. The Party affected by force majeure circumstances shall immediately notify the other Party thereof.

8. Personal Data Protection

8.1. By placing an Order or registering on the Online Store website, the Buyer voluntarily consents to the collection, processing, and use of their personal data in accordance with the Law of Ukraine "On Personal Data Protection."

8.2. Personal data shall be processed for the purpose of fulfilling the terms of this Contract, delivering the Goods, carrying out mutual settlements, preparing and sending invoices, certificates, and other documents, as well as informing the Buyer about the status of their Order.

8.3. The Seller shall implement organisational and technical measures to protect the Buyer’s personal data from unauthorised access, loss, or disclosure.

8.4. The transfer of personal data to third parties shall be permitted only to the extent necessary for fulfilment of the Order (in particular, to delivery services), as well as in cases expressly provided for by the current legislation of Ukraine.

8.5. The Buyer has the right to withdraw their consent to the processing of personal data by sending a written notice to the Seller. Withdrawal of consent shall not affect the lawfulness of data processing carried out prior to such withdrawal.

8.6. The Buyer undertakes to keep their personal data up to date and to promptly notify the Seller of any changes thereto. The Seller shall not be liable for consequences caused by the Buyer providing outdated information.

9. Dispute Resolution

9.1. All disagreements and disputes arising between the Parties in connection with the performance of this Contract shall be resolved through negotiations.

9.2. If a dispute cannot be resolved through pre-trial settlement, each Party shall have the right to apply to the courts in accordance with the current legislation of Ukraine.

10. Final Provisions

10.1. This Contract has been concluded on the territory of Ukraine and shall be governed by the current legislation of Ukraine.

10.2. The Contract is of indefinite duration and shall remain in effect until terminated at the initiative of either Party or by mutual agreement.

10.3. The Seller reserves the right to amend this Contract unilaterally in accordance with clause 5.2.1. The Buyer is advised to periodically review the current version of the Contract on the Online Store website.

10.4. In matters not regulated by this Contract, the Parties shall be guided by the provisions of the current legislation of Ukraine.

10.5. If any provision of this Contract is found to be invalid by a court, such invalidity shall not affect the validity of the remaining provisions.

Individual Entrepreneur Dzioma Oksana Vasylivna
TIN (Individual Tax Number): 2966019520
Address: 02091, Kyiv, 17b Revutskoho Street, apt. 168